Support
How can we help?
Email hello@footpositive.com or use the form. A real person reads every message.
Contact us
Quick fixes
"This iPhone has no TrueDepth (Face ID) camera."
Foot Positive needs an iPhone with Face ID. iPhone SE models and phones with Touch ID do not have the depth camera.
The distance stays amber.
Move closer or further until it turns green: 20–40 cm for Standard, 20–25 cm for Fine.
"Tracking lost"
You moved too fast or the foot left the view. Tap Reset and go more slowly, or stop to keep what you have.
"Mail is not set up"
Add an email account in the iPhone Mail app, or use Share STL and pick another app.
Where are my files?
Files › On My iPhone › Foot Positive. One folder per client.
How do I get the scan into Plantar?
Send the STL to your computer with Share, Save to Files or Email, then upload it to the client in Plantar.